Presentation Summary
In the race to digitize and automate, integration projects are often measured by technical success—data syncs, workflows, and APIs. But beneath this surface lies a deeper complexity: the human layer.
This presentation explores the real-world challenges encountered in building integrations within a Higher Education context. Despite having defined APIs, aligned schemas, and robust platforms, the project repeatedly encountered friction—not from the technology, but from how humans work, decide, and adapt.
We'll explore issues such as inconsistent use of platforms, informal scheduling practices, manual overrides, and business process misalignment. The talk offers practical strategies for Business Analysts, Solution Architects, and Integration Engineers on how to design systems that respect complexity, context, and human exception-handling.
If you've ever built a technically perfect integration that still didn’t work, this session is for you.
Meet the Speaker
Sadaf Durrani
Senior Business Analyst, Navitas
Sadaf Durrani is a seasoned Business Analyst with over 15 years of experience bridging the gap between complex systems and real-world user needs. Currently working in the higher education sector, she specializes in enterprise integrations, digital transformation, and student lifecycle solutions. Sadaf brings a deep understanding of business process mapping, stakeholder engagement, and technical scoping, having led initiatives involving CRM platforms, timetabling tools, and student management systems. Her work is defined by a commitment to user-centered design, practical delivery, and cross-functional collaboration. Passionate about improving the intersection of people, data, and platforms, Sadaf advocates for solutions that not only work technically but align with how people actually operate. She holds a master's degree in teaching from Monash University and applies her academic insight to enhance learning and operational outcomes in every project.
