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Rescue

The Offer: 

With over 85 million sessions done annually, LogMeIn Rescue is the most trusted remote support solution on the market. In addition, Rescue customers experience reduced average handling time, consistently drive efficiency through higher NPS scores and increased first call resolution results. With Rescue, you truly can solve problems securely and reliably — anytime and anywhere.

Shaped to meet the unique needs of Higher Education, the LogMeIn Rescue offer includes:

  • Fixed discounted rate per license for LogMeIn Rescue
  • Multi-Plotform Remote Support — A single access point to all leading platforms: PC, Mac, iOS, Android — even unconnected devices using interactive video with Rescue Lens.
  • Simple, Reliable Troubleshooting — Solve problems faster with every tool a technician needs — run diagnostics, take control, and transfer files with a single click. On top of this, Rescue has continuously deliveryed industry-leading 99.9% uptime.
  • Easy Deployment at Scale — Because Rescue is SaaS-based, LogMeIn takes care of deployment and maintenance.  By providing a truly cloud-basd solution, with no hardware, infrastructure, or software to maintain, deployment is fast and easy.  You can bring new technicians on with the flip of a switch and quickly expand from 1 to 25,000 licences or more with ease.

Here are more reasons why Rescue is the leader in remote support:

  • Out-of-the-box integrations and API's
  • Seamless connections from your website
  • Customisable workflows
  • Configurable group and agent permissions
  • Real-time monitoring
  • Robust reporting

First Established: 

07/2019

Renewal Date: 

July, 2020

Case Studies: 

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