AAF Institutional Service Desk Engagement Framework and AeRO ICT User Support Framework Project
The AAF Institutional Service Desk Engagement Framework is now available for wider implementation. We recommend that you view the Framework and support material at: http://www.aaf.edu.au/support-framework. Future enhancements will continue to be available via this link. The AAF appreciate any feedback on the Service Desk Engagement material by contacting Dean Nottingham on 07 3138 4828 or firstname.lastname@example.org.
The AeRO ICT User Support Framework is using this work to develop similar material for the Cloudstor service in partnership with AARNet and this work will be expanded to other eResearch services over time.
IT Support Managers who are interested in keeping abreast of any developments on both of these projects can subscribe to the AeRO email list for further updates and developments.