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Instilling a Service Mindset

Event Details

Event Date: 

Wednesday, September 30, 2020

Location: 

2 x 2.5hr online sessions

Instilling a Service Mindset

in Australasian universities and research organisations

ABOUT THIS COURSE

This two-session short course has been developed especially for people from within IT, library and research disciplines in the higher education sector and provide you with a deep appreciation of the value in choosing a service mindset for your interactions with colleagues, clients, stakeholders and peers.

Your mindset is the foundation to your growth and you have the choice to offer value, the choice to attract positive interactions and the choice to act as a professional.  Instilling a service mindset underpins your own personal work values and strengthens your organization’s culture ensuring that your interactions are genuine, focused and exceed expectations.

LEARNING OUTCOMES

Upon completion of this course you will:

  • Have an understanding of the true value of a service mindset.
  • Create a foundation for excellence in interactions that are genuine, focused and result oriented.
  • Be empowered to manage your mindset for more positive interactions, understand what is needed and how you can deliver it.
  • Understand the difference between a growth and fixed mindset and how it effects customer interactions.
  • Put into practice tools and self-management techniques that help you assess and respond to individual situations

IS THIS COURSE RIGHT FOR YOU?

This course is ideal for any individual seeking to create value and build relationships by harnessing a service mindset culture within your organization.

DELIVERY MODE

This course will be delivered in two x 2.5hr web sessions. 

The two sessions will be interactive and enable participants to share first-hand experiences, ideas and questions with peers and our expert facilitator.

When

You have the choice of two course dates - please note that you will need to be available for Session 2 immediately following Session 1.

Session 1 - Wednesday 30/09/2020 9.30am - 12noon AEST
Session 2 - Wednesday 07/10/2020 9.30am - 12noon AEST

The sessions will be interactive and enable participants to share first-hand experiences, ideas and questions with peers and our expert facilitator.

COST:

$220.00 including GST (This short course has been partially subsidised by CAUDIT)

ADDITIONAL INFORMATION

Download: Instilling a Service Mindset brochure 

Register Here