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The Critical Role Of Campus Technology In Institutional Traveler Safety

Cheryl Boeckman

Terra Dotta


Despite pockets of nationalism, student mobility is projected to reach eight million by 2025 according to the Organisation for Economic Co-operation and Development. Combine this with the ever-increasing – o en mission driven – interaction and collaboration of university faculty and staff with colleagues around the world. The result is an institutional population that at any given moment may have representatives on almost every continent.

University leaders understand that this mobility presents a moral obligation to o er their travellers the same level of care and support as they o er to those present on campus, customised to address issues and risks particular to international travellers. Increasingly, they also understand that there is a legal obligation to reduce risk and protect institutional reputation. The ethical and legal provision of care and the mitigation of potential risks travellers could encounter become the challenge of campus leaders and other areas of the organisation, especially those responsible for
risk management, student support services and the technology to make oversight possible.

Chief technology officers, thus, play a pivotal role in the institution’s fulfilment of duty of care for global travellers. It is incumbent upon them to understand current trends in traveler safety and emergency response in order to provide systems that will help protect travellers’ health and well-being as well as the institution’s legal standing and reputation.

This session explores best practices for risk management and systems whereby an institution can:

  • Create a transparent approval process for authorised travel by faculty, staff and students, particularly to high profile/risk destinations

  • Create a systematic proposal, approval and registration process for faculty-led programs

  • Easily capture travel information for all institutional travellers

  • Provide timely destination resources with attention to emergency services

  • Proactively alert travellers when emergencies arise

  • Locate travellers 24/7 and communicate with them through redundant avenues

  • Provide concise, shareable reports of administrative actions and traveler responses

    Attendees will be challenged to review current policies and procedures on their own campuses, share insights and leave with a checklist of campus preparatory actions.