2018 Spring Members Meeting - Session Synopsis
Presenter: Rebecca Armstrong, Deputy Director, Projects and Innovation, University of Canberra
Session: UC’s Distinctive Digital Experience
Synopsis:The University of Canberra has embarked on an ambitious digital transformation to the student experience, based on its firm foundations - including the Customer Relationship Management (CRM) and Learner Analytics (Interface) projects - using emerging technology including MarTech and Chatbots. Rebecca will share information and insights on how the University’s CRM, Interface, Bots, Digital Student Journey and Course Planner projects have been delivered and interrelate and discuss how UC are looking to impact and streamline the student journey, from the time of first enquiry to the students completion, advocacy and hopeful return for further education. Rebecca will also highlight how these projects have been woven into the University’s strategy ‘Distinctive by design’, with a vision for UC students to have a distinctive digital experience, and what this means for the team in delivering these initiatives.
Presenter: Michael Kelly, Executive Coach
Session: Own the conversation - Be an extraordinary communicator
Synopsis: This presentation will help you move to the next level in being an extraordinary communicator who persuades, engages, informs and inspires.It will give you best-in-class insight and techniques for ‘owning’ any communication event, in any situation, with any audience, no matter the level of your expertise. Topics of this presentation include:
- The ‘Open-Middle-Close speaking structure
- The ‘Measuring cup’ speaking technique
- How to ‘own’ and occupy physical space.
- A proven system to make a new technique a habit.
Presenters: Dr Sean Gallagher CEO, Director Centre for the New Workforce, Swinburne University of Technology
Session: How to prepare students for the future of work
Synopsis: There is no greater challenge facing society today than workforce transformation arising from digital transformation. Sophisticated automation and artificial intelligence technologies will impact all work and change all jobs. By some estimates, by 2030 a third of Australian jobs and up to 800 million jobs worldwide could be under threat. No matter how sophisticated technology becomes, the future of work must focus on people. The most important question is: how can we prepare people – students, graduates, workers – to succeed in the future of work? Learning has always been a positive transformative force for people and organisations. But the learning of the past looks increasingly ill fit to empower people to succeed in the future of work dominated by rapid change. To better understand how learning is changing, we need to better understand the future of work. Three dimensions of the future of work are emerging. Digital (e.g. Industry 4.0), organisational (e.g. agile), and platform (e.g. freelance) transformations are changing how value is created, how work is organised, and how work gets done.It is incumbent on universities to provide authentic opportunities for students to learn-by-doing in these environments.
Presenters: Sendur Kathir, CEO, Bayshann and Jonathan Churchill, Director, Information Technology and Resources, James Cook University
Session: Student Success: What does it look like?
Synopsis: Students come to University as a means to an end, rather than an end in itself. Although some students do attend Universities for the intrinsic value of education, it is usually to get a job, to get a better job or transition to a different career. Students come in different forms such as undergraduate, postgraduate, domestic, international, online. Student success is necessarily unique to each student based on their personal circumstances and expectations. Our research shows that a number of dimensions need to work in an integrated manner to enable student success.This session will explore a proven framework for student success and how the Bayshann Connexus Platform is playing an enabling role at other Universities. The session will include a case study at James Cook University, which will be co-presented by Jonathan Churchill.
Presenter: Colin D Ellis
Session: How to build a Vibrant Working Culture
Synopsis: Culture is still the number one contributing factor to organisational success. Vibrant cultures are highly productive, retain their good staff and consistently find ways to work smarter. Unfortunately, most organisations don't commit time or money to develop a vibrant culture, choosing instead to restructure, change the office layout or ‘go agile’ in the hope of a quick fix. These things never work.. Drawing on his experience of working with organisations around the world to build vibrant culture, Colin will provide leaders and managers with information to make immediate changes and to ensure that the knowledge of how to build vibrant cultures becomes a priority development imperative for everyone.
Presenters: Trish McCluskey, Director, Connected Learning and Jeremy Hodgson Director, Project Management Office, Information Technology Services - Victoria University
Session: Rebuilding the First-Year Experience, One Block at a Time
Synopsis: This presentation outlines a strategic initiative, currently underway at Victoria University (VU) in Melbourne. The VU Block Model aims to transform the undergraduate student experience on a scale never before seen in Australia. This unique model deliberately focuses on students’ pedagogical, transition and work/life balance needs and re-conceptualised the design, structure and delivery of 160 units of study to ensure student success. This initiative required the disruption and redevelopment of all university systems to ensure students experience a supportive and seamless transition into, and journey through, their first year of study at university.
Presenter: Dr Andrew Trnacek
Session: HES Update
Synopsis: Andrew will be presenting a general update on Ascender, MyeQuals and Oracle including recent modelling work that translates on premise EFTSL licences to PaaS cloud licencing.
Presenter: Michael Cox, Principal ICT Architect, Huawei
Session: Envision a Fully Connected, Intelligent Campus to Support Student Success
Presenter: Dr Stephen Weller, DVC-Corporate, Australian Catholic University
Session: DVC Corporate View
Synopsis: The DVC Corporates have leadership responsibilities for strategy, resources, people, property and systems. Technological transformation is affecting each of these responsibilities across the HE Sector. Whilst innovation and automation are critical to institutional success they need to remain grounded through the lens of service excellence and the user experience.
Presenter Jan Sheppard, Manager Information Services/Chief Data Officer, Tertiary Education Commission, NZ
Session: How TEC NZ is using data to better track and enable student journeys from school to employment
Synopsis: New Zealand's Tertiary Education Commission (TEC) is responsible for leading the Government’s relationship with the tertiary education sector in New Zealand. The TEC invests over $3 billion into tertiary education each year to ensure New Zealanders are equipped with the knowledge and skills they need for lifelong success. In addition, the TEC provides career services to match up skills acquired through education and employment. The TEC has gone on a journey to open up its data and creating information that is available to decision makers across the tertiary education sector. In doing so they are enabling system level change, improving the efficiency and effectiveness of their investment without having to know all of the answers. Of particular importance they are now able to track student journeys from High School to Tertiary levels and are working on the pathways to the workforce and employment. Now that they have more data on a student they are able to actively pursuing better Student Journeys, bringing the lifecycle of that student together for better outcomes
Presenter: Lou Markstrom, CEO, Results Group International and Stephanie Barros, Senior Consultant, Results Group International
Session: Marketing IT’s Value: Creating Your IT Organisation as The Provider of Choice
Does “the organisation” understand the value that IT brings to the table? Does your IT department know how to market, to get and hold the attention of the organisation? Are you doing a good job of interacting with the organisation and being recognised for the contribution you make? Are you pro-actively creating the perception of IT as a Partner or Leader in the organisation and not just a supplier? In a time of increased outsourcing, and tightening budgets, it is even more important than ever to market to the organisation what IT can do, and how you can help them.
In this session, you will:
- Understand the role of marketing in your IT organisation
- Learn how and when to use “formal” and “informal” marketing methods
- Design & Construct powerful “Outcome-based” messages
- Add value to every client transaction by focusing on their WIIFMs
- Learn the 13 essential elements of implementing a marketing strategy
Presenter: Paul Bennett, Digital Strategy, Marketing & Customer Experience, Capgemini
Session: The role of AI to be a virtual assistant that drives student’s success and student engagement
Synopsis: Google has 400,000 homes using Google home over Nov-Jan last year, Echo and Alexa are not far behind and Siri is used by most iPhone owners every day. The concept of a virtual assistant is now no longer the fantasy of Ironman’s Jarvis/Friday – it is now already becoming an everyday utility. The opportunity for Universities to leverage AI, ML and this new set of personalized capabilities is enormous and possible game changing - enabling a student to have more active, real time and ongoing engagement with all facets of university life as they carry around an assistant in their pockets – one that can nudge, prompt, respond and guide students through their learning journey. An assistant that can become an essential addition to the universities support, teaching and engagement capabilities. George Tech, Deakin and RMIT are recent examples of how this technology is being leveraged to great effect – and in the presentation we will showcase some of these. The intention of the talk is to help inform, inspire and share some key learnings, observations and to help encourage more CIO’s and University leaders to consider the opportunities these new technologies provide to position IT as much more than a service and support provider, but as an innovator and a value creator.
Presenter: Omer Yezdani, Director, Office of Planning and Strategic Management, Australian Catholic University and Chair, Australian Network of University Planners (ANUP)
Session: A Technology Culture Map for Student Success
Synopsis: Information is quickly becoming one of the most valuable assets in higher education and business. However, achieving high levels of maturity in institutional intelligence or data driven decision making is most often limited by factors which are attributed to organisational culture. It is more critical now than ever to leverage our capabilities in technology driven data analytics, for the benefit of students and to support operational effectiveness. This presentation explores ten dimensions and ten facts of institutional intelligence and technology culture within the higher education context. A case example is used to explore key data points that make up the cycle of individual student success.
Presenter: Nigel Foxwell
Session: CAUDIT Higher Education Reference Models Update
Synopsis: Since the launch of the Higher Education Reference Models, they have demonstrated their value in universities across Australia, New Zealand, the UK, Europe, with great enthusiasm in the US. As a basis for evaluating and understanding universities and their business and technology capabilities, they have been used to accelerate a myriad of initiatives from parking system implementations to the development of API roadmaps. The working group has now completed updating and improving all 210 capability descriptions to support even greater use and adoption of the models, and are now working on making the capability model as a whole even more useful through ensuring it is more broadly useable “out of the box” , and building the library of usage examples to help institutions solve their problems faster.