CAUDIT_EDUCAUSE INSTITUTE 29 August to 2 September 2004

About the CAUDIT EDUCAUSE Institute Program

The Institute Program focuses on developing participants' management skills, particularly those related to managing interactions with the campus community and working with other people. The Program provides a foundation of management skills and is of benefit to those who are involved in information technology and information resources within universities.

General Sessions
	Organisational Issues
		Exploring organisation Understanding interconnections and trends Determining organisational culture Exploring the management of change Making it personal (i.e. what can I do?)
	Personal Communication
		Perceptions in the communications process The key elements of good communication Communications styles and how to use them
	Project Management Concepts
		Project Management (PM) in the Campus Context Role and importance of PM Elements of good PM PM as a "state of mind" Establishing a PM "culture"
Topic Sessions
	Situational Leadership
		Understand the task/relationship model and its 4 stages of leadership Practise applying the model to a higher education example Identify a personal action to apply the model in your workplace, e g to improve delegation
	Managing for Performance
		Linking performance with organisational goals The importance of feedback Coaching to improve performance
	Managing Your Career
		Personal career objectives Facilitating career change Planning your career
	Organisational Issues
		Exploring organisation Understanding interconnections and trends Determining organisational culture Exploring the management of change Making it personal (i.e. what can I do?)
	Effective Teams
		What makes a good team Team roles and types Stages of team development
	Customer Service
		What is service and why does it matter? Developing and maintaining a service culture Who is our customer?
	Building Your Leadership
		Explain why and how we build strategic relationships in universities Examine the central role of trust in relationships Understand and play with behaviours that make and break trust
Case Study
	Participants work in small groups for a highly interactive problem-solving activity related to the use of IT in universities. The Case Study aims to apply some of the concepts and skills developed at the Institute as well as look at core issues faced in universities. On the final day, groups will have the opportunity to present their solutions in creative and innovative ways.

Questions?
Contact Ian Hunter, Institute Administrator at:
Phone: 0412 259 240; fax (07)4635 5089
Email: institute.admin@caudit.edu.au

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