Institute Faculty

Gerrit Bahlman Anne Dwyer David J Ernst Margo Hellyer

John Lockwood Peter Sidorko Neil Thelander Jeannie Zappe

Gerrit Bahlman
	Gerrit Bahlman is the Director of Information Technology at Massey University. As Director of IT he has been involved in the strategic planning, development, management and design of administrative, academic, research and communications support systems at Massey University since 1989. Gerrit holds a Bachelor's degree in Mathematics and Chemistry, a Masters Degree in Science from Canterbury University and a Diploma in Teaching from the Christchurch College of Education. He has taught and held senior management roles in Education; worked as a consultant in information technology; in international aid for the New Zealand Ministry of Foreign Affairs introducing computer technology into the University of the South Pacific; as a free lance writer in information technology; and as a leader in the use of computers in education and administration. He has a strong interest in change management and has applied those skills to the establishment of new campuses; mergers of educational institutions and the establishment of new systems and services in educational contexts.
Anne Dwyer
	Anne Dwyer is the Director of the Information Technology Division at the University of Technology, Sydney. She is responsible for the strategic planning and management of IT across the University, including all infrastructure, user support services and core enterprise applications. Anne has a BBus(Acc) and GradDip in Information Systems Management from Charles Sturt University (MCAE). She began her career as an accountant holding various financial and administrative management roles at Ansett prior to moving into IT management in the late '80s. Following this she was the Director of IT for Arthur Andersen's Australian and New Zealand operations for 4 years before joining UTS in June 1999.
David J Ernst
	David J. Ernst is the Chief Information Technology Officer (Assistant Vice Chancellor for Information Technology Services) at the California State University (CSU.) He provides information technology leadership for the 23-campus CSU system. He serves on the Boards of IMS Global Learning Consortium and the MERLOT Project. Prior to joining the CSU in 1995, David was a senior manager consulting in higher education for Coopers & Lybrand. Over the past twenty-five years, David has held senior management and information technology positions at UC San Diego, Stanford University and UC San Francisco. He holds Bachelor's Degrees in Political Science and Rhetoric and a Juris Doctor Degree from the University of California, Davis.
Margo Hellyer
	Margo Hellyer is the Director of Client Services in the Information Technology Services Division at Monash University. Her responsibilities cover IT support for staff and students, training, marketing and communications, and the University's lecture theatres and telephone switchboards. After initially studying agriculture, Margo has moved into IT and management with positions in the Victorian public sector and Deakin University before joining Monash in 1999. Her professional interests cover customer relationship management, strategic and operational planning, service improvement, change management and staff development.
John Lockwood
	John Lockwood is currently semi-retired and works as an independent IT consultant in the private and public sectors. He had been Director of Information Technology Services at the University of South Australia for 9 years prior to his retirement from the university in 2001. He has worked in IT and Higher Education since 1968. John has served on the faculty of the CAUDIT-EDUCAUSE Institute since its inception in 1998. He was appointed Director of the Institute in November 2001.
Peter Sidorko
	Peter is the Deputy Librarian (Reader Services) at the University of Hong Kong. In this role Peter is responsible for public services provided by the Library including the extensive range of IT related services for which the University Library is renowned. Peter has been in this role since late 2001. Prior to taking up this role, he was Manager of the Client Services Program in the Information and Education Services Division at the University of Newcastle in New South Wales. In this role Peter held responsibility for a range of services including information access and support services through several libraries, faculty librarian services, computer laboratory management, IT desktop support through Service Level Agreements, software sales and site licence management and student training in IT and information literacies. Peter held this position for three years. Prior to this he held a range of positions as a senior Librarian for 13 years including that of Law Librarian at the University of Newcastle, a position he held for 7 years. His interests and areas of expertise include information and IT literacy, quality client services and improved service delivery as well as managing organisational change. Peter holds a Bachelor of Mathematics from the University of Newcastle and a postgraduate Diploma in Information Management from the University of New South Wales. Peter has been a member of the faculty of the CAUDIT-EDUCAUSE Institute since 2001.
Neil Thelander
	Neil Thelander is currently the Director of Information Technology Services at Queensland University of Technology. Neil started his broad career in the Australian Federal Government working in the Tax, Customs and Health Departments. After 13 years within the public sector, he began working with Oracle specialising in system integration for two years. From there he moved into private consulting for four years specialising in project remediation and management. His extensive experience in this area led to a senior executive appointment with the Queensland Health Department, which he held for over eight years. Since 1999 Neil has been QUT's Director of Information Technology Services. His work at QUT is on fusing the IT and the business aspects of QUT - highlighting the value QUT can gain from IT and helping the IT department understand its role in supporting QUT's business objectives. Neil is also on the Australian Academic Research Network Board of Directors.
Jeannie Zappe
	Jeannie Zappe is Director of Service Integration in Information Services and Resources at Bucknell University in Pennsylvania. In this position, she leads the technology support group, serves on the organization's leadership team, and plays a leading role in ongoing organizational development and service focus in the merged IT/library environment at Bucknell. Her responsibilities also include managing the centralized functions of the department's large contingent of student employees. She has worked in a number of information technology roles at Bucknell, including user support, training, hiring and staff development. Jeannie holds a Bachelor of Science from Penn State, and a Master of Science in Business Administration from Bucknell. She has served on the Educause Professional Development Committee and has been a faculty member of the Educause Institute Management Program since 1999. Jeannie has also recently been a full-time visiting faculty member in the Kelley School of Business at Indiana University.