The Institute Program focuses on
developing participants' management
skills, particularly those related
to managing interactions with the
campus community and working with
other people. The Program provides
a foundation of management skills
and is of benefit to those who are
involved in information technology
and information resources within
universities.
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General
Sessions
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Organisational
Issues
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Exploring organisation
Understanding interconnections
and trends
Determining organisational
culture
Exploring the management of
change
Making it personal (i.e. what
can I do?)
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Personal
Communication
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Perceptions in the communications
process
The key elements of good communication
Communications styles and how
to use them
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Project
Management Concepts
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Project Management (PM) in
the Campus Context
Role and importance of PM
Elements of good PM
PM as a "state of mind"
Establishing a PM "culture"
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Topic
Sessions
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Situational Leadership
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Understand the task/relationship
model and its 4 stages of leadership
Practise applying the model
to a higher education example
Identify a personal action
to apply the model in your
workplace, e g to improve delegation
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Managing
for Performance
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Linking performance with organisational
goals
The importance of feedback
Coaching to improve performance
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Managing
Your Career
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Personal career objectives
Facilitating career change
Planning your career
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Organisational
Issues
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Exploring organisation
Understanding interconnections
and trends
Determining organisational
culture
Exploring the management of
change
Making it personal (i.e. what
can I do?)
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Effective
Teams
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What makes a good team
Team roles and types
Stages of team development
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Customer
Service
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What is service and why does
it matter?
Developing and maintaining
a service culture
Who is our customer?
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Building Your Leadership
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Explain why and how we build
strategic relationships in
universities
Examine the central role of
trust in relationships
Understand and play with behaviours
that make and break trust
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Case
Study
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Participants work in small
groups for a highly interactive
problem-solving activity related
to the use of IT in universities.
The Case Study aims to apply
some of the concepts and skills
developed at the Institute
as well as look at core issues
faced in universities. On the
final day, groups will have
the opportunity to present
their solutions in creative
and innovative ways.
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