CAUDIT-EDUCAUSE Institute

CAUDIT-EDUCAUSE Institute 2002
25 - 29 August 2002
 
Letter from the Director
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About the program
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  About the Institute Program 
The Institute Program focuses on developing participants· management skills, particularly those related to managing interactions with the campus community and working with other people. The Program provides a foundation of management skills and is of benefit to those who are involved in information technology and information resources within universities.
General Sessions
  Information Technology and Change in Universities
    Issues associated with change in universities 
The role of information technology as a component of change 
Your role in change in your university 
  Organisational Issues 
    Exploring organisation 
Understanding interconnections and trends 
Determining organisational culture 
Exploring the management of change 
Making it personal (i.e. what can I do?)
  Personal Communication
    Perceptions in the communications process 
The key elements of good communication 
Communications style 
  Project Management Concepts
    Project Management (PM) in the Campus Context
Role and importance of PM
Elements of good PM
PM as a "state of mind"
Establishing a PM "culture"
Topic Sessions
  Situational Leadership 
    Understand the task/relationship model and its 4 stages of leadership
Practise applying the model to a higher education example
Identify a personal action to apply the model in your workplace, e g to improve delegation
  Managing for Performance
    Linking performance with organisational goals 
The importance of feedback 
Coaching to improve performance
  Managing Your Career
    Personal career objectives 
Facilitating career change 
Planning your career 
  Organisational Issues 
    Exploring organisation 
Understanding interconnections and trends 
Determining organisational culture 
Exploring the management of change 
Making it personal (i.e. what can I do?) 
  Effective Teams 
    What makes a good team
Team roles and types 
Stages of team development 
  Customer Service
    What is service and why does it matter? 
Developing and maintaining a service culture 
Who is our customer?
  University Relationships and Trust
    Explain why and how we build strategic relationships in universities
Examine the central role of trust in relationships
Understand and play with behaviours that make and break trust
Case Study 
  Participants work in small groups for a highly interactive problem-solving activity. On the final day, groups will present their solutions in creative and innovative ways.

Questions?
Contact Ian Hunter, Institute Administrator at:
Phone: (07) 4635 5089; fax (07)4635 5089
Email: institute.admin@caudit.edu.au

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