Abstracts

User Experience in an Australian Academic Library

Tuesday 5 May 2009, 1200 - 1230

Presenter: Dana McKay

Swinburne University of Technology, VIC

Presenter Biography

Dana McKay has been a user experience researcher in one form or another for the past 9 years. Her particular research interests include making information easier to access and use, community usability, and mobile usability.

Abstract

In this paper we outline the scope for user experience practice in the library. We use Swinburne Library as a case study to demonstrate how support for user experience can be built at organisational and local levels. We will also discuss how having a user experience consultant has improved Swinburne Library, not just as a direct result of the consultant’s work, but also due to the cultural change that having a dedicated user experience consultant in the library has engendered.